FAQs
Clarify all questions before your arrival so that you can start your time out completely relaxed.
before your time out
How can I book a stay at Haus Jausern?
BOOK here – directly via the homepage
by e-mail: haus@jausern.com
or by telephone under the number
+43 6541 7341
When can I check in?
The rooms are always ready for you from 15:00. If you can foresee that your journey will be delayed and you are not expected to arrive until after 19:00, please let us know by calling +43 6541 7341.
When do I have to check out by?
The rooms are available until 10.30 am. Late check-out in the room until 4.00 pm is also possible for a surcharge of € 120 per room (subject to availability) or without a room (use of the SPA until 4.00 pm) for a surcharge of € 36 per person.
Where is the best place to park?
All guests of the hotel can park free of charge directly in front of the hotel or in the underground car park.
You can charge your electric car in our underground car park for €18.
things to know about our house
Can I bring my dog?
Yes, your dog can come with you for a fee of €35 per day. We provide a dog station and dog towels. Please remember to bring a basket for your dog.
Is smoking allowed in the hotel?
We consider ourselves a non-smoking hotel. However, all balconies are of course equipped with ashtrays.
Is there Wi-Fi in the hotel and in the rooms?
Yes, free Wi-Fi is available in all rooms and in the entire hotel area.
in winter
Is there a room where I can store my ski equipment?
Skis and boards can be safely stored in our video-monitored ski room. Ski safe and boot dryer ensure that your feet are always warm.
How far away is the ski lift?
You probably won’t need your car on holiday with us, as you can ski directly from the house to the Schönleitenbahn. The ski buses also stop just a few minutes’ walk from the hotel. You can get back to Haus Jausern directly via the ski piste. It would be a shame to miss the last descent.
Where can I buy ski passes?
At our hotel. The Ski ALPIN CARD ticket network includes the Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, the Schmittenhöhe in Zell am See and the Kitzsteinhorn Kaprun glacier ski area. 408 kilometres of perfectly groomed pistes, up to 121 state-of-the-art lifts and a supra-regional 365-day alpine offer.
Get your SKI ALPIN CARD conveniently at our reception – without annoying waiting times. Choose between day or multi-day tickets for immediate access to the slopes. All ticket prices can be found here:
SKI ALPIN CARD
What activities are there off the piste?
Ice skating, curling, floodlit pistes, guided snowshoe hikes, fairytale forest, horse-drawn sleighs, winter hiking, paragliding, day and night tobogganing, …
in summer
Is the Joker Card included in the stay?
Yes, we will issue the Joker Card for you at the hotel. It is free of charge for your stay. The Joker Card gives you free use of up to 8 mountain railways and access to the region’s most popular attractions. You also enjoy a 20% discount on bike tickets for Austria’s largest bike region in the Epic Bikepark Leogang and in Fieberbrunn, as well as discounts with bonus partners throughout Salzburger Land.
Free guided hikes are offered every day. From cosy alpine hut hikes to panoramic summit hikes and exciting sunrise hikes, everything is included!
All services in detail can be found here.
What activities do we offer in summer?
We offer weekly and alternating yoga sessions with Alina. Join us for sunrise or sundown yoga in our garden or try our breath work session with Verena.
Every Thursday we also have our Late Night SPA, relax in the saunas and pool until 22:00.
Is there a room where I can park my bike?
Whether repairing or cleaning. Your bike can be safely stored and beautifully presented in our video-monitored bike room.
get some rest..
Opening hours of the spa area
Relaxation room daily from 08:00 to 20:00
Pool in summer daily from 08:00 to 20:00
in winter daily from 08:00 to 10:00 and from 14:00 to 20:00
Sauna from 14:00 to 20:00
We reserve the right to open the saunas later on warm summer days and earlier on bad weather days.
Every Thursday we have our SPA open for you until 22:00
Is there a fitness room?
Yes, in our exercise room you will find therabands, fascia rolls, One Mantra yoga mats and blocks, as well as weights and more for your workout after an eventful day.
Is there a pool?
Haus Jausern has a heated outdoor pool and a natural pond for cooling off after the sauna. Children are welcome to use the pool, but we assume that parents will ensure that they are supervised and use the pool in a considerate manner.
Are my children allowed in the sauna?
Children are allowed to come to the sauna with their parents from 15:00 to 17:00. We ask for your understanding that outside these times, the sauna area is reserved for adults.
Our relaxation room is a place to relax and unwind. We therefore ask for your understanding that this area is reserved exclusively for adults.
all around food
Dinner from 18:30 to 20:30
We ask you to be at the table by 20:00.
Breakfast from 07:30 am to 10:30 am
If you have booked your stay with half board or a package, a four-course dinner is included in addition to a delicious breakfast.
Can allergies and intolerances be catered for?
Yes, in order to be well prepared, we ask you to indicate any allergies and intolerances in advance.
Are there vegan/vegetarian dishes?
There is something for every taste! We offer vegetarian alternatives in the evening menu and vegan products at the breakfast buffet every day. We are happy to prepare a vegan evening menu for you if you book in advance. Due to the extra effort involved, there is a surcharge of €14.
Is there a bar in the hotel?
Yes, our hotel bar is open all day for you. If you get peckish during the day, the small bar menu in the afternoon will help.
You can round off the evening with a cool cocktail in summer or a mulled wine in winter by our fire pits on the terrace.
Do we have barbecue evenings in summer?
Of course we do. We regularly heat up our barbecue for you in summer. Depending on the weather, you can enjoy your barbecue outside in the garden or in one of our parlours.
NEW FROM JUNE 2025 – HAUS JAUSERN CHEF’S TABLE
From June, a very special highlight awaits you at Haus Jausern: the Chef’s Table with head chef Stefan Lechleitner and chef Lilly. From Thursday to Saturday, you can book this exclusive experience individually and indulge in culinary delights.
Look forward to the 7-course menu ‘Roots and Paths’, which interprets traditional cuisine in a modern way and surprises with creative accents. Enjoy an aperitif and discover exciting flavour experiences that combine the roots of traditional cuisine with the innovation of modern times. An unforgettable evening full of culinary highlights awaits you!
your reservation
Until when can I cancel my booking?
Summer 25
Up to 15 days before the planned arrival date free of charge
14 days before arrival or early departure 100% cancellation fee
Winter 25/26
20.12.25 – 04.01.26 | 31.01.26 – 28.02.26
Free rebooking or cancellation up to 28 days before arrival
27 days to 15 days before arrival 50% cancellation fee
14 days to 8 days before arrival 70% cancellation fee
from 7 days before arrival or early departure 100% cancellation fee
06.12. – 19.12.25 | 05.01. – 30.01.26 | 01.03. – 06.04.26
Up to 15 days before planned date of arrival free of charge
14 days to 8 days before arrival 70% cancellation fee
From 8 days before arrival or early departure 100% cancellation fee
Further information can be found in our terms and conditions. As something can unfortunately always come up, we recommend that you take out travel insurance.
Simply take out insurance here.
How can I change my booking?
Write an e-mail to: haus@jausern.com or call us on +43 6541 7341 .
our services at a glance
Is there a laundry service?
For a fee of 25 € we wash and dry your clothes. Ironing service is charged according to the type and number of clothes.
Do you offer allergy friendly bedding?
Yes, we offer bed linen for allergy sufferers, so that you can fully enjoy your stay. Please let us know in advance without any complications.
Can I charge my e-car at your place?
Yes, for a fee of 18 € you can charge your e-car in our underground car park.
Are bathrobes and slippers available in the hotel?
Bathrobes are available in the rooms. We have consciously decided against disposable bath slippers for sustainability reasons. So remember to pack your best slippers with you! In case you forget them, we have a few in reserve at the reception.
Are there baby cribs in the hotel?
We are happy to provide you with everything you need for a stress-free stay with your offspring. On request, we can provide you with a baby crib, crawling blanket, Tripp Trapp high chair, kettle, baby bath, diaper pail and changing mat, not forgetting our Moonboon cradle, which is ready and waiting for our youngest guests! For your outdoor experience with your offspring, we will gladly provide you with a stroller, carrier or outdoor blanket. Just let us know what you need and save yourself the hassle of luggage! You can also borrow a side sleeper or nursing pillow at any time.
