General Terms and Conditions Landhaus Jausern GmbH

1. Scope
1.1. These General Terms and Conditions (GTC) apply to all services provided by Landhaus Jausern GmbH, hereinafter referred to as the “Hotel”, to the guest and other contractual partners, hereinafter referred to as “Contractual Partner”. The services include, in particular, the paid use of hotel rooms, the sale of food and beverages, the organisation of other programs, the provision of special health-promoting measures or comparable offers, as well as all other related services and supplies of the Hotel.
1.2. The GTC of the Contractual Partner shall not apply, even if the Hotel does not explicitly object. Confirmation of the contract by the Contractual Partner with reference to their GTC is hereby expressly objected to.

2. Conclusion of Contract
2.1. The information on the Hotel’s website and in any promotional appearances (e.g., print advertising, social media posts, etc.) constitutes merely an invitation to submit an offer. Acceptance of such an offer by the Hotel occurs through an express declaration. The mere receipt of a confirmation of the offer does not constitute acceptance of the offer.
2.2. The Hotel may issue legally binding declarations of intent via e-mail to Contractual Partners who have provided an e-mail address for contact purposes or who have initiated e-mail contact with the Hotel.

3. Deposit
3.1. The Hotel is entitled to request a deposit from the Contractual Partner. In such cases, the Hotel is obliged to inform the Contractual Partner of the required deposit. By declaring (in writing or orally) agreement to pay the deposit, the contract between the Contractual Partner and the Hotel is concluded.
3.2. The Contractual Partner is obliged to pay the deposit no later than 14 days before the stay (receipt by the Hotel). The Contractual Partner bears any transaction fees (e.g., transfer fees). The respective terms of credit and debit card companies apply.
3.3. The deposit is considered a partial payment of the agreed fee.

4. Use of Rooms, Handover, Departure
4.1. Rooms are provided solely for accommodation purposes.
4.2. The Contractual Partner is liable to the Hotel for any damages caused by them or third parties who receive the Hotel’s services at the request of the Contractual Partner.
4.3. Unless otherwise expressly agreed, the booked rooms may be occupied from 3:00 pm on the respective day of arrival. If arrival is after 6:00 pm, the Hotel must be informed of the planned arrival time in advance.
4.4. If the Contractual Partner does not arrive at the Hotel by 10:00 pm without having notified the Hotel of a delay, the Hotel is entitled to withdraw from the contract and charge 100% of the total price (see section 7. Cancellation of Services).
4.5. The Hotel reception is staffed daily until 6:00 pm.
4.6. The booked room must be vacated by 10:30 am on the day of departure.
4.7. Earlier arrival or later departure requires the express consent of the Hotel. The consent may be made dependent on the payment of an additional fee. If room use before 6:00 am is agreed, the full overnight rate is due.
4.8. Subletting or free use of the rooms by third parties, as well as use for purposes other than accommodation, is only permitted if expressly allowed by the Hotel. The Hotel may grant a written exception at its discretion upon request.
4.9. All room images and floor plans are examples and may differ from the rooms actually booked.

5. Pets
5.1. Bringing pets requires the express consent of the Hotel.
5.2. An additional fee of €35 per pet per day will be charged.
5.3. The Contractual Partner bringing a pet must supervise the pet properly at all times.
5.4. The Contractual Partner must have liability insurance for the pet or private liability insurance covering damages caused by the pet. Proof of such insurance may be requested by the Hotel.
5.5. The Contractual Partner is liable to the Hotel for any damages caused by the pet, including compensation claims from third parties.
5.6. Pets are expressly prohibited in dining areas and the wellness/spa area.

6. Provision of Services, Prices, Payment, Set-Off, and Assignment
6.1. The prices for the respective services are determined according to the Hotel’s valid price list at the time of service provision. All prices include the currently applicable statutory VAT. Increases or decreases of the VAT are borne by or benefit the Contractual Partner. Subsequent changes in services may result in price adjustments.
6.2. All prices are quoted in EUR per person per night for double occupancy, excluding the local tax of €2.00 per person per night.
6.3. The price for single use of a double room will only be provided upon request.
6.4. Changes to the booked period are only possible with the express consent of the Hotel and under the conditions specified by the Hotel. Room rates may vary, especially by season.
6.5. If the Contractual Partner books a period during which a major event or other occurrence takes place, and this event is rescheduled for reasons beyond the Hotel’s control, the original booking period remains binding. Rebooking for the rescheduled period is only possible with the Hotel’s consent and under the conditions specified by the Hotel. Room rates may vary, especially by season.
6.6. Payment is due immediately upon receipt of the invoice without deduction.
6.7. Issuing a consolidated invoice does not release the Contractual Partner from timely payment of individual invoices. Delay in payment of any invoice entitles the Hotel to withhold further services and to condition fulfilment on security of up to 100% of outstanding payments.
6.8. Each reminder from the Hotel will incur a fee of €10. Invoices must be paid in cash or by credit card. The Hotel reserves the right to refuse foreign currencies, cheques, and credit cards. Vouchers from tour operators are only accepted with the Hotel’s express consent.
6.9. The Contractual Partner may only offset claims against the Hotel if their claim is undisputed or legally established. The same applies to exercising a right of retention. Claims or rights may only be assigned with the Hotel’s written consent.
6.10. If the Contractual Partner uses a credit card for advance payment without presenting it physically (e.g., via phone or internet), they may not revoke the charge with the card issuer.

7. Cancellation/Reduction of Services
7.1. Reservations or bookings confirmed by the Hotel are binding for both parties. In case of cancellation or reduction by the Contractual Partner, the following fees apply:

Winter
20.12.25 – 04.01.26 | 31.01.26 – 28.02.26
a) No cancellation fee is charged if notice is given at least 28 days before the planned arrival.
b) If notice is given 27 to 15 days before arrival, 50% of the total price will be charged.
c) If notice is given 14 to 8 days before arrival, 70% of the total price will be charged.
d) If notice is given 7 days or less before arrival, or the guest does not notify the Hotel, or leaves early, 100% of the total price will be charged.

06.12. – 19.12.25 | 05.01. – 30.01.26 | 01.03. – 06.04.26
e) No cancellation fee is charged if notice is given at least 15 days before arrival.
f) If notice is given 14 to 8 days before arrival, 70% of the total price will be charged.
g) If notice is given 7 days or less before arrival, or the guest does not notify the Hotel, or leaves early, 100% of the total price will be charged.

Summer
h) Cancellation is free up to 15 days before arrival.
i) If notice is given 14 days or less before arrival, or the guest does not notify the Hotel, or leaves early, 100% of the total price will be charged.

8. Covid-19 Pandemic
8.1. If the Contractual Partner cannot commence their stay for reasons attributable to them (e.g., illness, quarantine, isolation, return quarantine requirements), this does not entitle them to terminate the contract early, and the payment obligation remains unchanged.

9. Right of Withdrawal
9.1. For online bookings, the right of withdrawal under § 18 Para. 1 No. 10 FAGG does not apply.
9.2. For online vouchers, there is a 14-day withdrawal right from the contract conclusion. This is only valid if the voucher is returned with an express withdrawal statement. The voucher then loses its validity and cannot be redeemed.

10. Termination by the Hotel
10.1. The Hotel is entitled to withdraw or terminate the contract under statutory provisions, for example, if:
a) the Contractual Partner does not provide a due service,
b) fulfilment is impossible due to force majeure, strike, or other circumstances not attributable to the Hotel,
c) fulfilment is impossible due to necessary repairs or renovation,
d) the Contractual Partner provides misleading or false information on essential data,
e) the Contractual Partner uses the Hotel’s name for advertising without prior written consent,
f) rooms are sublet partially or wholly without written consent,
g) there is reasonable cause to believe that use of the service could endanger smooth operation, safety, or reputation of the Hotel,
h) the agreed deposit is not paid in full and on time.
10.2. The Hotel must notify the Contractual Partner in writing within 14 days of becoming aware of the reason. Termination does not entitle the Contractual Partner to compensation. Claims for damages or expenses incurred by the Hotel remain unaffected.
10.3. Other statutory reasons for contract termination remain unaffected.

11. Liability of the Hotel, Brought Items, Limitation
11.1. The Hotel is liable for statutory and contractual claims for damages, except personal injury, only in cases of intent or gross negligence.
11.2. Exclusions and limitations of liability apply equally to all persons and companies used by the Hotel to fulfil contractual obligations, including subcontractors and agents.
11.3. The Contractual Partner must immediately report recognizable defects to allow the Hotel to remedy them. Failure to report constitutes contributory negligence.
11.4. Left-behind items will only be returned on request at the risk and cost of the Contractual Partner. The Hotel stores items for 12 months and charges a reasonable fee. Afterwards, items of value are handed to the local lost and found.

12. Additional Provisions for Package Travel Contracts
12.1. If the Hotel’s service obligation includes both accommodation and organisation of a leisure program for a fee, this constitutes a package travel contract. In this case, the Package Travel Act applies.
12.2. If agreed services are not used without reason, no reduction or refund of the total price is possible.
12.3. The Hotel is not liable for damages incurred during third-party special services. The Contractual Partner must assert claims directly with the third-party provider.

13. Data Protection
13.1. The Contractual Partner provides the Hotel with all personal data necessary to provide the agreed services. By providing data or giving explicit consent, the Contractual Partner agrees to its storage and transfer to entities required for service processing (e.g., authorities, booking platforms, etc.).
13.2. A detailed description of the Contractual Partner’s rights and obligations is available in the Privacy Policy: [https://www.hotel-jausern-saalbach.at/datenschutzerklaerung/]

14. Place of Performance, Jurisdiction, and Choice of Law
14.1. Place of performance is the location of the Hotel.
14.2. This contract is subject to Austrian law.
14.3. The place of jurisdiction is Zell am See.

15. Severability Clause
15.1. If individual provisions of this contract are invalid or unenforceable, the validity of the remaining contract remains unaffected. Invalid provisions are replaced by provisions that most closely reflect the intent of the parties, considering the content and purpose of the valid provisions.

ONLINE BOOKING VIA WEBSITE

1. Controller
   Haus Jausern
   Haus Jausern 
   Jausernweg 497
   Telefon: 0043 (0)6541 7341
   E-Mail: haus@jausern.com
2. Description and Scope of Data Processing
   On our website you can book rooms and offers or send an enquiry.
   If you use this option, the data entered in the booking form will be transmitted to us and stored. This includes:

• Title, first name, surname
• Email address, telephone number, postal address
• Number of accompanying guests, special requests
• Booking details (date, time, room selection, offers, price)

For processing online bookings, we use the reservation system of our technical service provider:

Websline GmbH
Sägewerkstraße 24
83395 Freilassing
T: +49 8654 – 77 066 0
systems@websline.com

The processing of booking data by Websline GmbH is carried out solely on our behalf and in accordance with our instructions under a Data Processing Agreement pursuant to Art. 28 GDPR. All booking data you enter will be transmitted in encrypted form and protected by appropriate technical and organisational measures.

No further transfer of your data to other third parties takes place. The data is used exclusively for processing your booking, fulfilling the accommodation contract and communicating with you.

3. Legal Basis for Data Processing
   The legal basis for the processing of data is the conclusion of an accommodation contract with the user.

4. Legal Bases for Processing

• Art. 6 (1) (b) GDPR: Performance of an accommodation contract or steps prior to entering into a contract
• Art. 6 (1) (c) GDPR: Compliance with legal obligations (e.g. statutory retention obligations under tax and commercial law)
• Art. 6 (1) (a) GDPR: Where you have given explicit consent (e.g. for newsletters or marketing purposes)

5. Duration of Storage
   We store your data only for as long as necessary to fulfil the contract and statutory requirements. Statutory retention periods under commercial and tax law may be up to 10 years. After these periods expire, your data will be deleted.
6. Transfer to Third Countries
   Your data will not be transferred to countries outside the EU or EEA.
7. Right to Object and to Request Deletion
   You may object to the processing of your personal data at any time.
   Please note: In the event of an objection, the booking cannot be carried out or continued.
8. Your Rights
   Under the GDPR you have the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent (Art. 7 (3) GDPR)

To exercise these rights, please contact us using the contact details provided above.
You also have the right to lodge a complaint with a data protection supervisory authority. The competent authority is that of your place of residence or of our company’s registered office.

Last updated: 2025